SHIPPING & RETURNS

Shipping

Shipping rates:

ITALY : free shipping

EU & UK : 15€

REST OF THE WORLD : 30€

If you do not receive your order within 14 working days, please contact us at [email protected].

Please NOTE: When ordering products from our website for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Buyer must pay any additional charges for customs clearance. We have no control over these charges and cannot predict what they maybe.

Returns

You may return items within 14days. Please note, you must notify us about your intention to return within 7 days of receiving your order by sending an email to [email protected] .

We would appreciate your reason for returning the article, as it would help us to improve our service.

Once you have received our confirmation to return your order, you can send it back. Your order will need to arrive back within 14 days of receipt.

Please make sure your items are returned new, unused and with all OTTONE packaging included. Returns that do not meet our policy will not be accepted and will be sent back to you.

We recommend returning your parcel using “track and trace”, allowing you to trace your parcel and preventing possible disputes between sender and receiver. Costs and risks of returned or exchanged articles are with the customer. After receiving your returned article we will refund the purchase price into your bank account within 10 days.

NB: Items maked ‘Final Sale’ cannot be returned.